To start the return process for your order, please enter your email address or phone number and the order number below.


  • Enter your order number and email address in the fields above and click Start
  • Follow the instructions and select the items you want to return
  • You will get a confirmation email with the shipping guidelines and shipping label if your return is approved.
  • Place the delivery note in your returns package so we know that the return belongs to you
  • You can drop your parcel off at over 9,000+ drop off points across the UK



You can return your items within 30 days of receipt of your shipment.

  • They must be in original condition (Including the original packaging)
  • They must be in a clean resellable condition (No dog hairs, dirt etc)
  • The package must include the delivery note so we can identify the return
  • They must be In the original packaging with tags
  • The outer packaging must be undamaged
  • The outer packaging must not be taped or teared
  • All free items (if any) must also be returned along with your item
  • Please note that have had a logo printed on cannot be returned or exchanged

If you believe the item is damaged or defective:

  • Take photos of the issue
  • Keep the item in the original packaging
  • Send us an email

If you are unsure whether you can return the item please request a return anyway and we will assist you.

Free gifts or promotional items must also be returned!



  • It is free to return in the uk as long as it is an exchange or you are returning for store credit 
  • If you returning for a refund then we will deduct £3.99 from your total refund amount, this is to cover delivery costs
  • We advise to select exchange or store credit as your refund method as we have a vast range of products and are sure there will be something for you
  • If you are not in the UK you will need to pay to return the item to us, we can provide you with a returns label however, you will still have to pay.
  • If a return does not adhere to our rules (eg. it is damaged, dirty etc) then we will deduct the our cost of the product from your refund.
  • If an exchange does not adhere to our rules (eg. it is damaged, dirty etc) then we will contact you to resolve the issue



  • Exchanges are approved almost instantly and the item is sent out with our standard next day delivery as soon as we see that you have taken your return to a collect+ store.(1 - 2 Days depending on the time that the exchange is dispatched)
  • Returns for credit are almost instantly approved, you will recieve the credit as soon as we see that you have taken your return to a collect+ store
  • Refunds are approved within 24 hours and will be refunded to your orginal payment method as soon as we recieve the item. They can take up to 5 days to appear in your account, depending on the bank you are with


With our comprehensive Durability Guarantee, you can trust that our products are built to last.


Stay in the loop with our seamless tracking system. Enjoy real-time updates on your order, from processing to delivery.


We understand the unique needs of businesses. That's why we offer custom pricing options tailored to fit your organization's requirements.