How long until my PPE package arrives?
Answer :
Shipping times vary depending on location , delays and the shipping option you select at checkout. Once you are at checkout you have the choice between 3 shipping options:

Fastest: Shipping times will be the fastest we offer. Usually ranges from 1 - 2 days depending on location

Cheapest: This is the most affordable shipping option. However, the quality of service will not be as good as the other shipping options.

Highest quality: Items will be handled with the most care, shipping times may vary.

Accurate Shipping times will be displayed underneath all of the shipping options at checkout so please use that estimate.
How do I track my PPE package?
Answer :
You can track you parcel by looking at the shipping confirmation email you should receive once your order has been dispatched. If you do not have this email please wait 1 - 3 more days or track your parcel by clicking the "Track My Parcel" button in the top right of this website.

it can take up to 5 days for tracking information to be updated. If you have any issues with tracking please contact us immediately by using live chat or the contact us from on the contact us page.
An item I need is out of stock, what do I do?
Answer :
If an item you require is out of stock. Please contact us via live chat or by filling out the form on the contact us page. We will then get the product you need in stock for you, if this is possible.
I have a problem with my order, what do I do?
Answer :
If you have a problem with your order, no matter who's fault it is, please contact us immediately and we will do our best to resolve the issue.

You can contact us by:

Using live chat in the bottom right of the screen.

Going to "Help" and clicking on the "Contact Us" page. You'll then need to fill out the contact form.

By Emailing us at
How do Rewards work?
Answer :
To get more information on our Volts reward system click the "Earn Volts" button in the bottom right of the screen. Alternatively, you can click "Rewards" at the top of the page.

To start earning Volts you are required to sign-up for an account on our website. This takes one minute as you can use any social media platform to sign up.

You can recieve more Volts for following us on our social media platforms and by making purchases.

You can also get money off for referring a friend. Currently, if you refer a friend, they get £2.50 off anything and you get £2.50. Happy days!
How do I redeem my Volts
Answer :
To redeem you Volts:

Click the "Earn Volts" button in the bottom right of the screen. Alternatively, click "Rewards" at the top of the page.

Next, log in to your VoltPPE account.

Now, click "Ways to redeem" and click the "redeem" button. Now you will be able to use the slider to select how many Volts you want to redeem.

You will then get a coupon code which will be equivalent to the amount of Volts you redeemed. This needs to be applied at checkout.

Have fun collecting!
My shipping/tax/duty cost is high at checkout?
If your shipping cost, duty cost, tax cost, seems high please contact us immediately so we can resolve this issue and give you a more accurate shipping cost.